nDesk – Support Center is a complete ticket based help desk software.
nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.
MAIN FEATURES
- Dashboard
Overview of your activity including active tickets and unassigned tickets. - Support Tickets
Complete ticket based support system – help desk. - Ticket Auto-Import
Ticket Auto-import from any IMAP enabled email account. - User Auto-Register
Automatically register user accounts on ticket creation. - Escalation Rules
Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time. - Predefined Replies
Respond fast to frequently submitted issues. - Knowledge Base
Manage all your documentation in one place. - Guests, Users, Staff
Predefined account roles.
Customizable staff roles (permissions). - Multi Language Support
System can be easily translated to any language. - Customizable
Multiple themes to select from. - Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…
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